Panasonic Is Holding My Camera Hostage
I’m trying very hard to be patient about the absence of my camera. Very zen-like patient. For the past two years since I bought my camera, it’s been like a third, upper body appendage–I don’t leave home without it–ever!
However, I am making do with the Canon 880-IS point and shoot, which hasn’t disappointed. But I miss the crispness of my DSLR photos, I miss using the different lenses, I miss all of its capabilities–I miss my third appendage! Wah!
As per the customer support instructions on Panasonic’s site, I sent my camera along with the original lens and accessories via UPS to McAllan, Texas. McAllan, Texas? Gads! This freaked me out since Texas is on the other side of the country. Gone my third appendage–gone the crisp photos, gone all those digital SLR goodies. I must place my trust in what brown can do for me.
A representative from Panasonic finally called on October 20th (I shipped it overnight on the 4th) to say that the LCD is cracked and that I would be liable for the cost. OK, no problem. I knew this–I mean, I am the one who dropped it which is why I had to send it for repairs! Except this was a message left on my answering machine and, in order to confirm the repair, I needed to call them back. No hay problema. I called them back and got a message that they are unable to handle the volume of calls at the moment and I would need to hold. I wait . . . and wait . . . and wait, and then I am disconnected! Now my resolve is being tested.
Learning from many of my blogging buddies on how to meditate or to stave off impatient, unkind thoughts–I try breathing techniques: Breath in . . . hold three seconds . . . breath out. Breath in . . . hold three seconds . . . breath out. Breath in . . . hold three seconds . . . breath out.
So, now I decide to email my concerns to their Panacare customer support. This is their reply:
Dear Valued Customer
Case Number: 29040117
We apologize for the delay in providing you with a reply to your inquiry and we hope that this delay has not caused you any inconvenience, based on the description of the problem that you are experiencing this will require additional information.
We would like you to contact our Panasonic Customer Call Center at (800)211-7262. The hours of operation are Monday through Friday 9 AM to 9 PM. Saturday and Sunday 10 AM to 7 PM Eastern Standard Time. A representative will be available to assist you.. Please have your case number, which is listed at the top portion of your e-mail, available at the time of the call.
We hope this information is helpful to you. Thank you for contacting Panasonic.
I call the number and it refers me to the telephone number in McAllan, Texas. The number with the automated voice message that again informs me that they cannot handle the volume of telephone calls and that I should wait. I am disconnected again. I call another time and leave a message.
This scenario is repeated for the next five days: leave messages, send emails, am referred to the same number. Is this Groundhog Day?
I am now in the lotus position. Oṃ śānti śānti śānti.Oṃ śānti śānti śānti.Oṃ śānti śānti śānti.
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© Teresita Abad Doebley All rights reserved 2009-2011.